Report a Return
We hope you will love every Jolie Moi purchase you make. If you’re not satisfied with your purchase, you can return all unwanted items within 14 days of the receipt.
1. Ensure that all items are placed back into the bags they were delivered in and have all labels still attached
2. Enclose the items along with your invoice into a postage bag and seal it
3. Take the parcel to the Post Office and send it by Royal Mail 2nd Class (signed for) only ensuring that you advise the parcel worth is £50 or under to avoid the Post Office charging you extra (if anything were to happen to your parcel en route to us, if you can provide proof of postage, we will still honour your refund.)
4. Obtain the proof of postage from the post office and ensure that it shows the tracking number and weight of the parcel (without the weight we are unable to identify how many items you have packaged and therefore we will be unable to process your refund)
5. Send us a the details of your returned items using our form below.
FULL RETURN TERMS & CONDITIONS