REQUESTING A RETURN IS EASY
We hope you will love every Jolie Moi purchase you make. If you’re not satisfied with your purchase from us, you can return the unwanted items to us within 14 days of receipt:
RETURNS TERM & CONDITIONS:
If you are unhappy with any of your purchases from www.joliemoi.co.uk you can return the item/s to us for a refund within 14 days of receipt.
This means you have 14 days to try on your item(s) and get them back into the postal system to us; we ask that keep hold of your proof of postage receipt as your insurance. If you encounter any problems with your return we will ask for proof of postage.
Be warned all items returned must be received with all labels still attached, as they were when you received the items. When trying on your item(s) of clothing, please ensure that you’re not wearing make-up, perfume or deodorant which may leave a scent or marks on the item(s). We will not accept the return of any item(s) where there is evidence that these instructions have been violated and the items will automatically be returned to you.
Once received we will endeavor to process the refund within 5 working days. Although refunds are processed please allow up to 10 working days for the refunded balance to appear within your bank account – this time period is dictated by your bank/card holder and is out of our control.
Garment tags and packaging (if any) should also be included along with any other accessories that are part of the item (such as belts). Normally, before dispatching your parcel, our warehouse staff will take photo proof of your ordered goods with “Customer Notice Tag” attached; Unfortunately, if any part of the item is missing or damaged, we will be unable to accept the return.
Please Email the tracking number of the return parcel to firstname.lastname@example.org as soon as you shipped your parcel, therefore, we can track and issue your refund more efficiently.
Please insure your parcel value with your carrier in case it gets lost, therefore you can still claim the value insured from your carrier.
DELIVERY CHARGES & RETURN COSTS:
1. Any returns sent back to Jolie Moi are at the buyer’s expense;
2. Your original postage paid to us for dispatching your order will not be refunded to you unless goods are faulty or incorrect.
3. Return methods must be traceable and signed for. You are required to email us the tracking number of your returned parcel.
- Royal Mail Signed For @ 1st Class
- Royal Mail Signed For @ 2nd Class
- Collect + signed for
- DPD signed for
- FedEx signed for
- Myhermes signed for
Unit 17 Newlands End
Unfortunately, we do not refund the delivery charge unless the full order was received faulty or you have cancelled your order before we dispatch it.
Sorry, We are unable to do an exchange for the unfit or unwanted items. You will need to place a new order, as a returned customer you will be entitled to a discount code as reward.
DAMAGED (FAULTY) ITEMS
Although we do everything possible to ensure the item(s) are sent in perfect conditions, very rarely item(s) we send to our customers is damaged. If an item in your order is damaged upon delivery, please contact us immediately within 3 working days stating that the item(s) in question is faulty, so that we can resolve this issue for you. We regret that if you return a faulty item without any prior contact in regards to the fault in 3 working days or after worn or washed, the return request cannot be accepted and the item will be returned to you (the buyer) immediately.
If the item is damaged or faulty, after we confirm, we will provide you a pre-paid return label for you to print and post the parcel back to us for refund.
We are a small team here, and our business focus is Wholesale & Concessions, please kindly allow some extra time for us to complete your retail orders and inquiries.
HOW TO CONTACT US?
For any further questions, contact us via e-mail:
Customer Service: 01268417912